Terms of Service

You may use our website for lawful purposes, including learning about our services, contacting our team, and requesting appointments. You agree to provide accurate information and not misuse our forms, interfere with website operations, or attempt to access information without authorization.

Submitting a form or requesting an appointment does not guarantee a reservation. Your appointment is confirmed only when you receive confirmation from AZ Hair Lounge or our booking provider.

Appointments depend on stylist availability, service requirements, and scheduling. Please contact us if you need to change or cancel your appointment.

Any applicable deposit, cancellation, late-arrival, or no-show terms will be disclosed during booking before you commit. Refunds and service adjustments are subject to the policy disclosed at purchase or booking and applicable law.

Service descriptions and advertised prices provide general information. Final pricing may depend on hair length, density, condition, service complexity, and the services selected. We will confirm applicable pricing before performing the service.

Promotions are subject to the eligibility requirements, expiration dates, and other conditions stated in the offer. Changes to offers will not alter terms already agreed to for a confirmed purchase or booking.

We aim to keep website information accurate and may correct errors. If an error affects your booking or purchase, we will contact you before proceeding.

Results vary depending on your hair’s condition, previous treatments, maintenance, and other individual factors. Website photos, testimonials, and examples do not guarantee an identical result.

Please tell your stylist about relevant allergies, sensitivities, and previous chemical treatments before receiving a service. A consultation or patch test may be recommended. Please avoid submitting sensitive health information through general website forms.

When you submit an inquiry or appointment request, we may contact you using the details you provide to respond to that request or manage your appointment, subject to applicable law.

Promotional communications are subject to any consent required by law. Submitting an inquiry or accepting these Terms does not, by itself, enroll you in automated promotional calls or texts.

If you separately opt in to our text messaging program, messages may include appointment information and, where authorized, promotional offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. You may also contact us using the details below. Consent to promotional messages is not a condition of purchase.

Text delivery depends on your carrier and network availability and is not guaranteed.

Our website may link to third-party services, including Square for appointment booking. Their own terms and privacy policies apply when you use their services. We are not responsible for the operation or content of third-party websites.

Our website’s branding, text, images, and other materials belong to AZ Hair Lounge or their respective owners. You may view them for personal use. Reproduction, redistribution, or commercial use requires permission unless otherwise permitted by law.

We take reasonable steps to maintain our website, but we do not guarantee uninterrupted access or error-free content.

To the extent permitted by law, AZ Hair Lounge is not responsible for indirect or consequential losses arising from use of, or inability to access, the website. Nothing in these Terms limits rights or remedies that cannot legally be excluded, or liability for fraud, willful misconduct, gross negligence, or other liability that cannot lawfully be limited.

Our Privacy Policy explains how we collect, use, and disclose personal information associated with our website, landing pages, and related communications.

We may update these Terms by posting a revised version with a new effective date. Updates apply prospectively. If a change requires notice or agreement under applicable law, we will provide it.

These Terms are governed by California law and applicable federal law, without limiting any mandatory consumer protections that apply to you.